Syed A.

I had trouble dealing with Viagogo.com, which is the worst and rude experience I am going through now as I have paid a huge amount for the tickets which they don't seem to have at all. In spite of raising query to their "reply within 48 hours customer support" many times, there was no response, and they have been shameless about their evasive automated answers.

As soon as I wrote a review for this company on Trustpilot, and Viagogo responded with in a day. Though the issue is not resolved in any way, at least it's good to know a site like Trustpilot can help you communicate in sensible way with this disgraceful, rude business companies.

Order Id: *******. 4 tickets purchased for David Gilmour concert on Sept17th, 2015, ticket money paid 2039/- Euros on June 13th, 2015.
Row booked 4th. (Each row had different price) - So it's obvious that they have an idea of row for which they charged me. Even now they are evasive about the details, of course they have charged me for the tickets they don't have. Cuz, their policy says no refund if tickets are not available.

So far they are keeping the details of my row number secret, in spite of raising the query to customer support many times, no response till now, though they promise a response with in 48 hours

All their responses are automated, that the event organizers have not released the tickets. Which is a big lie, cuz for the same show Order Id: *******, row 22,2 tickets have already been shipped, though the order was placed a week later than my order.