I almost cleared out my closet and sent them items in perfect condition. I am getting close to nothing back. Even a brand new BCBG blazer with tags still on they sold with a discount that I wasn't informed off and they tell me after I'm getting even less back for it. This is an absolute scam and I regret doing it with every bone in my body. I would have rather given it away for free than give any profit to this horrible company. I will be reclaiming all of my close and end up losing money in the process but I will not give them my clothes for free. They say they donate clothes that are not sold in their stipulated time period but I highly doubt it. Stay far away!