I ended up finding someone awesome through Zoosk, and we are happily together! I wasn't thinking I'd find a perfect match online, to be honest. Very glad I did!
Overall, there are a couple of things that Zoosk could improve:
-The "Carousel" function tends to repeat the same people; sometimes it's a string of the same 5 or 6 people that keep coming up; that's a little frustrating.
-The gifts seemed a little silly.
-Winks seem to actually be a turn-off, both to guys and gals. Just remove them.
-Better bot-screening would be cool; there are definitely some bots on here.
Those are picayune details, given the overall success I had with Zoosk. The end goal is to meet someone you can have a relationship with, and that's precisely where Zoosk succeeded.