Tad W.

Checked a week ago to see the status of my Carbonite backup and discovered that my files have not been backed up for over a year. My subscrition ends Jan 2024. Contacted the suppor vie email as this is the only way. They responed with a case number and a message that they will look into the problem within 1 business day. It's been a week. Files are still not being backed up. I re-installed the Carbonite software and for the past two days am getting a status "Backup in Progress" but nothing is being backed up. No way to contact anyone at Carbonite. Terrible service. Used to be very good when I signed up 10 years ago. Have to find another backup service.