Taha A.

Customer Service Department

Target Corporation

Dear Target Customer Service,

I am writing to express my profound disappointment and
Frustration with the abysmal customer service I encountered at your store
Located at 1275 Caroline St NE, Atlanta, GA *******, on [02/14/2024]. My recent
Experience was nothing short of appalling and has left me questioning whether
Target truly values its customers.

The incident occurred when I attempted to return an item that
Failed to meet my expectations or function as advertised. Instead of receiving
The assistance and understanding I rightfully expected, I was met with rudeness
And disrespect from an employee who conspicuously lacked a name tag. This
Individual's discourteous behavior and dismissive attitude were deeply
Unsettling and completely unacceptable.

To exacerbate matters, when I attempted to escalate my concerns
To a manager or someone in a position of authority, I was informed that they
Were all on vacation. This feeble excuse for the absence of managerial
Oversight only served to compound my frustration and reinforce the perception
Of Target's indifference towards customer satisfaction.

Moreover, my attempts to address the issue with Human Resources
Were met with refusal, leaving me feeling ignored and marginalized. I cannot
Help but wonder if my treatment was influenced by discriminatory attitudes, as
I am of Middle Eastern descent and visibly Muslim. Such blatant disregard for
Customer concerns and refusal to engage in meaningful dialogue is inexcusable.

When I attempted to seek resolution by contacting your
Headquarters, I was met with further disappointment. The response I
Received—that an investigation would be conducted but no information would be
Shared with me—reflects a dismissive attitude towards customer feedback and
Fails to provide any reassurance of meaningful action being taken.

In light of this egregious treatment, I can no longer in good
Conscience continue to support Target as a customer. I will be taking my
Business elsewhere and will actively discourage friends, family, and
Acquaintances from patronizing your stores. I wholeheartedly recommend that
Others do the same.

I urge you to take immediate and decisive action to address the
Systemic issues plaguing your customer service department and to implement
Measures to ensure that such incidents do not recur in the future. Customers
Deserve to be treated with respect, dignity, and fairness, regardless of their
Background or appearance. Anything less is a betrayal of trust and a disservice
To your loyal patrons.

In closing, I implore you to reevaluate your approach to
Customer service and take proactive steps to restore confidence in your brand.
Until such time, I will be taking my business to companies that prioritize
Customer satisfaction and respect their clientele, such as Kroger, Walmart,
Costco, Publix, Whole Foods, Best Buy, and others.