I ordered a football kit for my son and was a little concerned when it did not arrive. I then went to the website to contact the company and was rather more concerned to find there was no telephone number or address, so the only way to get in touch was via the form on their website or email. I sent them a message via the form and email, but after a few more days of zero response, I went online to see if anyone else had had a similar experience. Imagine my horror to come here and discover that they are well known for this kind of conduct! I promptly raised a claim with PayPal and was delighted to receive a full refund from them today. 5 stars for PayPal, thumbs down for this website...