I order in October 2021 after months of emailing and calling I finally received my replacement vacuum in January, it works great but... unfortunately I ordered a new sock also, I was tired of contacting and had my husband call he left a message of course they never called back, so I guess they made an additional small bonus off of us of $61 because they sure didn't offer any compensation for this mishap. In the future if I need replacement parts I will try to go thru someone else.
Dear Tammi,
Firstly, we would like to extend our heartfelt appreciation for your engagement and the time you've taken to share your positive feedback.
Your satisfaction is our foremost priority, and we are devoted to maintaining our high standards of service. Our team is consistently committed to providing a diverse range of options for our valuable customers, just as you've experienced.
In conclusion, we take pride in our consistent excellence in service and strive to ensure that our customers always have a wide array of choices. Thank you once again for your kind words, and we look forward to continuing to exceed your expectations.
Best Regards.
Customer Experience Team