Tammy G.

I placed an order for (1) 8oz Mod Pod Puzzle glue on April 23rd, 2020. I placed my order for curbside pickup based on Covid-19. I paid online on 4/23 and received my confirmation email and my Order# showing my item was in stock. About 10 minutes later I received another email stating to "hold on, do not pick up my curbside order yet, because they are pulling my order and someone from their JoAnn Team would contact me when it was ready for pickup."
*** I've been waiting since April 23rd for a curbside pick up email.***
After finally getting tired of waiting I called Jo-Ann Fabrics yesterday, May 8th and an extrenely rude customer service woman answered the phone and TOLD ME with no explanation that my order had been canceled because my item is out of stock! I asked the customer service person why I was never contacted either by telephone, email or text to let let me know that my order has been cancelled? I told her I'm looking at the item online right now on their Jo-Ann Fabrics website and it shows the item is STILL in stock. Apparently that was the wrong question to ask because the customer service woman hung up on me. I am attaching my confimation email and another picture showing they have/had my item in stock but yet, they cancelled my order with no explanation whatsoever. Extremely RUDE customer service! I've been waiting 3 weeks for my order and even though it shows my item in stock, I was never notified the item is not in stock, I was never notified of anything! I will never buy one thing from Jo-Ann Fabrics again.
1. RUDE CUSTOMER SERVICE.
2. YOU DO NOT HANG UP ON A CUSTOMER SERVICE CALL, EVER.!
3. Your inventory needs to be adjusted, counted and corrected to show that you are out of stock if you don't have the product in stock.
4. Last but not least you should always contact the your customer (ME) when you find the inventory is wrong and the item is out-of-stock or on backorder. You just don't cancel an order with NO explanation! I suppose MY waiting 3 weeks for my JoAnn Fabrics order was not important enough to at least one person at J. A. F. Because not one person could be bothrered to send an email and say the item is out-of-stock momentarily. You should've called, emailed or texted me to keep me advised on my order or with a "new stock date" OR at the very least told me my order was canceled.
5. Shoddy business practices. Also the lady on the phone yesterday should be fired for handing up on me. (Yes, I was being "polite" on the phone)
Worst experience ever. Not only did I wait 3 weeks now, but now I need to go back to look through my credit cards and search for a credit to make sure I was credited back for my purchase. Complete 3 weeks waste of my time. I would like a store manager OR A DISTRICT MANAGER to call me as soon as possible. ALL my information, along with the order number is attached.
I am disgusted by your business practices.