Tammy L.

This is another site to which I return time and time again. If anyone is a model for service and shipping, it is Amazon. They've been around for years and for good reason. They have warehouses all over the US and their shipping rates are phenomenal, especially if you bite the bullet and purchase the Prime membership. I thought the $99 for the new Prime was too much, but after paying for the shipping on just a few items, I went right back to the Prime. You will spend more than $100 for shipping if you don't have it. You will also wait weeks for some things and I am not a patient person. The fringe benefits are also amazing. I love Amazon.

Everything I have ever ordered from Knit Picks has been exceptional! I have never been disappointed with their products or their shipping times and communications. They have gone out of their way to ensure that my products arrive on time and in a manner acceptable to me! Highly recommended company to buy from.

After ordering and paying in full through Paypal we waited over a week to get a notification of shipment. My son sent an email. Then I sent an email. Neither received a response. After waiting 2 weeks for it to ship out, I filed a dispute with Paypal. The next morning we received an email that it had been shipped, then finally a response to our emails apologizing for the delay. We never did receive a tracking number as their site promises during checkout. Customer service is horrible and I will never buy from them again.