Tammy R.

I was writing a WIX Blog draft over a few days, relying on their 'autosave' option to save my updates over the days that I was writing and feeling creative. On the fourth day I went back into my blog and it had reverted back to the version from Day 1. I had lost all the photos, links, videos, and words that I had edited in between day 1 and today.
I checked version history and according to the blog site my version history only showed it to have commenced today, there was no previous versions to go by. So all was unfortunately lost :( Anyone who is a creative writer knows that re-writing the same thing is never as good second time around and you often just lose drive altogether and throw away the whole work as a negative experience makes writing it unpleasant from that moment on.
I thought maybe the site would have my lost drafts somewhere and tried to get a 'call back' help option but it asked me to put in my mobile number and kept sending me an automated reply telling me that my mobile number was incorrect. After about 30 retries, i tried to enter my husbands mobile number and then my friends mobile number just to test it. All three came back with the same automated response saying that the numbers are incorrect and to check the number. I thought this very odd. So i tested the same number again in the sales team area, entering the same number to get a call back about a site upgrade package, funnily enough, the number went through without any problem at all and the automated response said someone would call me straight back.
So WIX will allow your number to go through when it will lead to them getting your money for a sale, but when you want help it doesn't want a bar of it! There goes a good 30 minutes of my day wasted, with no resolution.
I then tried another option, the live chat, this would again only allow me to proceed when i said I was wanting a system upgrade, if i said I wanted help it would send me in circles back to call back.
I finally got through to Iliana who wasted over an hour of my time going around in circles, totally not understanding the issue at all, and taking a good 5 minutes to reply to each message I sent so was clearly heloing mutiple customers at any given moment in time (I know this is what live chat people do to up their stats) but she kept lying to me and telling me that she was conversing with the 'team' as to how to fix my problem. I might have believed that IF they were actually fixing anything, they werent even answering simple questions and were sending me on wild goose chases making me click into areas of the site that were not relevant to my issue such as how to revise published works (I am working in draft, not published).
I asked her to give my mobile number to the call back centre to call me about the issue as I had spent well over and hour with her and absolutely no where near any resolution and she told me she would send my email to the team and they MIGHT contact me back, she couldn't guarantee anything though. Nice, nice service!
My ticket number is #*******517 if anyone from WIX is actually reading this, which i doubt, as they clearly do not care about anything other than sales.
I do NOT recommend WIX to anyone wanting to operate a site unless they are themselves an IT expert who can fix their own issues, as if you are a customer with issues WIX are not at all capable of nor bothered about helping you. VERY DISSAPOINTING!

They do not answer your emails.
They do not answer your PM's.
They do not answer your chat box messages.
They do not answer your comments under FB posts.
They simply do not care about customer service at all so make sure that if you are going to buy something that it is the absolute perfect size and item and do not expect any correspondence at all if there is a quality or sizing issue.
I have returned an item for a refund and there is no sign of any money transfer taking place. And no contact at all from the company.
Also the 15% off your first item purchased offer if you sign up for emails is a fraud, I did this and no voucher or offers were sent, and again, no response to correspondence.
I have had to resort to contact via consumer protection, which is ridiculous.
If they have shut up shop due to covid or something they should make this clear on their social media and website so that customers are not left in limbo.
Clearly they do not value their customers nor need your money.
Plenty of other brands out there who do.