Tanner L.

I was given a gift of shoes on 01/31/22. The shoes sat in a box for 18 months as I had a pair of Superstars that I wore everyday basically. Finally took them out of the box and then sat in closet for a couple months before wearing for the first time. Ive worn the shoes 6 times and now there is a crack from side to side on the sole. Exchange policy is absolute garbage. Customer service said if I had worn everyday for 6 months from purchase and this happened then they could exchange but a pair of shoes in brand new condition worn 6 times in 2 years, theres nothing they could do. I told the customer service rep I have been a big supporter of Adidas in the past from clothes to shoes to bags, even as far as a zip up pouch for my motorcyle to hold licence etc however this new information after trying to exchange a pair of brand new shoesmay force my hand into jumping overboard into Nike.

After reading reviews clearly I am not the only person who has had this issue and yet still, Adidas will do nothing about it.

Good job Adidas. Way to push out another customer!