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I face a problems with this company yesterday. I booking the ticket through "Bravofly".
They never confirm my booking and I check my account, the amount had been deducted. Soon, I receive an email from Bravofly, they stated that my booking request was cancelled due to some technical problems and the payable is temporarily "frozen". I try to call customer service of Bravofly, but no one pick up the phone. I was scared then I call customer service of the bank, the customer service told me they really "freeze" the amounts and the returnable is depend on Bravofly.
Then I search this "Bravofly" company through internet, I saw lots of people cannot get back their amounts.
Now I very wonder the amount they "freeze" will be return or not. If not return, I will post and share all the case make by this "Bravofly" company through social media like facebook and twitter not only my case as well as other victims.
I would like to report to Switzerland government regarding what "Bravofly" done to their customer as well.
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This is the worst place to buy anything from. I paid $375 to get a credit of $934 and never got...
Dear Tan S,
Thank you for reaching out here on Sitejabber. First of all, we would like to apologise for the fact that you have had a cause to complain about our services, which subsequently led to you posting a comment here.
If a booking request cannot be confirmed, neither the airline nor us will receive any credit. However, one feature of payments made with credit cards is that they may include, in accordance with the specific rules of each issuing Institute, a temporary block, which may last up to several days, of the sum which would have been paid by you if the purchase had been concluded.
The time period for previously blocked sums to become available once again varies from one Issuer to another (usually between 3 and 20 days).
As there could be a number of reasons why you are unable to find our refund on your account, we would prefer to check your reservation request first and provide you with a more specific answer after our investigations.
I have just sent you a private message and I would be very grateful if you could get back to me as soon as possible with your booking id and any further information.
Thank you for your feedback and we hope to be able to resolve the matter shortly.
Thanks,
Sofia