Tanya B.

Here is the info I posted to their website and any other place I can put it:
Hi, thanks for canceling my reservation in Denver from my hotel to the airport because of the snow. I understand that you want to keep your people safe but the person in the slot ahead of me was picked up and the person in the time slot after me was picked up. So when I called to see if you had anyone that could take me to the airport, and you said "No, we are cancelling everyone because of the weather" you were LYING! And guess what, the driver wouldn't take me because I wasn't on his list. So I walked 9 blocks in the cold and snow to catch a public bus to take me to the airport. Oh, and guess what!?! The bus was faster and half the price. So you know what I'm doing next time? Yep, taking the bus. Your rep on the phone when I called also said that since you are the one that canceled the reservation, you would be refunding my money. That hasn't happened yet and you can bet your buttons I'm gonna keep on it. You take it out of my account fast enough. You should be able to put it back in just a quickly.

Hope your trip is better than mine was!