Very misleading, unable to obtain itemized receipt for my stay. When I called (multiple times) to speak with a supervisor, of course they were busy with "high volume" calls. I actually had one lady press the keypad on her phone for a solid 3 minutes, to avoid talking to me. They are very rude, and will not provide any information other than when your reservations were book, the stay dates. This company should not be allowed to represent to hotels that they are providing services for.