Tanya S.

I have been using spareroom since 2011 to rent out my spare room and occasionally to find a room. I was always very pleased with the service provided and efficiency of this website.
Initially, it was so efficient that you could put a free ad and still manage to get people to contact you. Later on, putting a paid/featured ad became a common practice if I wanted to rent out the room quickly because more and more people started placing ads on the website. I was still very satisfied as it was efficient and a real value for money.

I have not used the website for few months and last week I posted a paid ad on spareroom and was very very very disappointed!
I placed the ad at 2pm and at 8pm the same day I could not find my ad anywhere. I called customer support team and was advised that my ad dropped to 100+ place due to high volume of ads for this area and I need to keep pressing renew button to push it up. However, this "renew" option does not work as my ad still stays on the same place or even drops further. I then was advised to search for people who are looking to rent in the same area and contact them, which I find not an efficient way at all, and it increases spamming, it is not and should not become a dating website or a friend making/meeting website.

Tanya