Tanya S.

There are so many other sites to use. DO NOT EVEN LOOK ONCE LET ALONE TWICE at reservations.com. Awful experience! The hotel I was looking to book was sold out. No problem. They offered to find a hotel near by. The requirements I gave was closest hotel to the original. I didn't care about stars or brand just needed to be close. She assured me the closest hotel was 15min away. However there is one directly across the street! I called to switch the hotel and would not without charging the entire hotel fee. I spoke to a manager who told me it's the hotel who wont cancel not them. They said they would call the hotel to try which they would not. If it wasn't there mistake to begin with I would understand. Then also when I received my confirmation after calling multiple times because I never received it. EVERYTHING was spelled incorrectly, from names to addresses to email addresses (which is why I never received the confirmation). After seeing that confirmation I should have known better then to trust them with my hotel! They also tried to tell me I booked it online vs taking responsibility for their error. I had to explain I think I could have at least spelled my name right or email address or address for that matter if I booked online. NEVER again will I use this company. So many better companies who can intelligently help you out with your requests. I book hotels all the time (weekly) never have I been this dissatisfied!