Tara D.

I purchased a hotel reservation through Cancelon in October 2019. My reservations were for a four night stay in New York in June 2020. I contacted the hotel in April to check on the status of their hotel during this pandemic. I was told Cancelon cancelled my hotel on March 23rd. I had no knowledge of this cancellation. Needless to say, three days later on March 26th, Cancelon filed for bankruptcy. I have not heard from them nor am I able to get in touch with them. I am out $1,537. I booked through Trivago but then my financial transaction was completed through Cancelon. Trivago told me I should have taken out travel insurance. What a joke! Both of these companies should be ashamed of themselves.