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Firstly, they are not located in Canada. This is just a marketing ploy to the Canadian consumers.
Secondly their hair is garbage. It is not at all the colour as shown or described on their website and comes in terrible quality
I ordered straight blonde hair and received brown hair with straggly black strands throughout.
Their customer service is rude and unhelpful and if there is a problem ie. You didn't receive what you ordered you will be expected to send it back to their office in the UK for a hefty fee.
In addition to this, you will also pay a hefty fee to receive the hair since they aren't located in Canada. I paid $75 to receive the package that was apparently "free shipping"
I highly recommend shopping elsewhere before wasting your money.
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I purchased micro bead Human hair extensions which the next week tangled and were terrible...
DO NOT WASTE MONEY HERE Completely false advertising I ordered Ice blonde (Remy)hair it was...
Hi Tara,
Thank you for your review.
I am so sorry you feel this way. We always aim to provide the best quality hair at great prices. Our hair is subjected to very rigorous quality control testing to ensure that only the best are sent out. I would like to address all the issues raised in your review and hope that would be of some help. I've had a look into your order in question and I can see that you purchased one of our popular shades, brown/ blonde mix 12/16/613. This is a mix of light Reddish Brown, Golden Blonde and Bleached Blonde. This is a lovely mix of our gorgeous brown and 2 types of blonde. We completely understand that on occasion the match might not be right, so we offer to have the items returned for a refund or exchange. With regards to the black strands you have located in your hair, as all our hair is dyed by hand sometimes, during this process less porous stands that do not fully absorb the dye can sometimes appear. This amount is usually under 3%. This is one of the unpredictable things that can happen with human hair, but we always try our best to eliminate this issue.
We also state on our Canadian website that we ship all our products from the UK. This is stated on our shipping information. Please follow link https://www.cliphaircanada.com/shipping-information.html. It is very important to us that we fully inform our customers before they purchase so we also highlight that regrettably we are unable to cover any added shipping charges on sending and returning of goods if applicable.Of course we are always working on trying to better our customer journey so our processes are always in constant review. Our customer care ream are always ready to assist in any way possible and I am sorry that you feel this way. I hope that I have addressed all your areas of concern but please reach out to us at customerservice@cliphair.co.uk if you have any further questions.
Cliphair team