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Placed a booking in March 2024. Had to cancel due to accident in which I suffered facial fracture and mild concussion. When I first placed my booking it was $554 for 7 days, with only 3 drop ins per day. I edited my booking to around $240. But Rover did not edit my withdrawal as I had asked them to. They instead withdrew the $554. So when I canceled my booking due to accident (which was the day before booking). I sent pics and reason for late cancellation to my sitter (Amy E) and Rover. So my sitter kept almost half of my refund. And her fefund policy did not define the amount she would deduct or if it was an emergency! Rover did not back me up or try to understand my side of issue. They do NOT support the owners, only sitters! Do Not Recommend!
Tip for consumers:
Refund policy’s are NOT well defined. Especially the sitters policy. I feel the sitters have control of our payment and refund. Not the company Rover
Products used:
Was planning on using pet sitter care for my pets
Looking for key lime tree
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