Ordered a hat that cost $43.66 as a gift. The hat ended up being too big for the recipient. The store makes you cover your own shipping for returns. So even though the hat weighed almost nothing, it was a bigger box due to the style of the hat. To ship it back for a "return" cost me $33 (that was the cheapest option). So I'll get less than $10 back. I ended up ordering the hat in the correct size from a different retailer, so I've essentially bought this hat 3 times. I'm beyond unhappy with my experience with this shop.