huseyin t.

Mackenzie's policies are super irritating especially on price matching and returns.

I have purchased a product and 2 days I have received the actual product, they have announced a discount coupon. I have mentioned that I wanted price match and their answer was that we are sorry but it has been 15 days since the purchase and only if it is within the 10days they would apply the price match. I am like, it is in the firs 10 business days though. And their answer is a rigid no. Moreover, they are like, "you cannot return those items either because they were final sales". I am like, what do you mean, you cannot sell something without return policy...
But anyways, it is annoying. You pay 5 times more for the design and thinking that you are getting a design product. In the end you face a money-driven sales company rather than a customer-focused design company.