taylor s.

So I have been a customer for like 4 years now. At first I liked it because it was easy and I really like their stuff. Then... they started making everything lower than $39.95 which you think is great right? WRONG! Because now you cannot use the $39.95 they debit from your account every month to pay for it. You have to pay that amount only. At first it was not bad and worth it but now everything seems to be less than $39.95 so no matter what they are always holding on to that $39.95 EXCEPT if you do not buy anything for that amount it just keeps accruing each and every month. I now have 9 credits with NOT 1 THING I WOULD ACTUALLY LIKE TO PURCHASE THAT IS WORTH $39.95. Back when I had only 5 credits to use (I was working a lot and never found anything I would like and hoped something good would come along for $39.95 but it never did so they kept adding up, I had too much faith) I went online to try and buy some things. I finally made an executive decision to buy 5 things each worth $39.95 and then cancel JustFab forever... WRONG AGAIN. They had some special deal going on (that seems to always go on) where I get 20% off of an item, meaning I have to pay $31.96 and cannot use my credit... I called customer service not only because of this but because even after they wanted me to pay that it still did not show that 1 credit in my account! BTW it is really hard to get a hold of customer service if you work a normal day job considering that is their hours too!
So this woman decided to give me another 20% off making me pay ANOTHER $31.96! No one understood what I was saying...

I want to delete my account but that is $360 waste and I still cannot buy anything I want w/o it making me pay for it even though I have the credits... and yes I know I have to pay for taxes which is a lot but I still and willing to. It is just $#*! they have become so manipulative to everyone and they don't even have as cute of stuff anymore. Even their freaking jewelry stock has lessened.
I am willing to use my $39.95 credit to pay for shirt that is actually cute and only $12.95 as long as I can just get what I feel is my moneys worth and then stop paying them.
If you are reading this and having the same problem then cancel them now. Do not let it get to almost $400 and still have nothing you can buy or even want to buy!