Taylor W.

DO NOT ORDER FROM FOREVER 21

I convinced my friends that we should all get matching pj's for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn't tell me why. It took them 10 days and an email from me to realize they never even sent my package! They acknowledged that it was their fault so they could ship the item again at no cost to me (duh it was never shipped the first time I paid), however, could not send my item to me express as per their policy. Additionally, they could not give me a gift card or discount code for their mistake. Also, once they reship the item I will need to call them again to receive the tracking information. This is absolutely the worst service I have ever received without even receiving my package! Basically, don't order from forever 21 unless you want to take non-matching photos with your friends all weekend long. X

DO NOT ORDER FROM FOREVER 21

I convinced my friends that we should all get matching pj's for an upcoming girls trip. We ordered them on Feb 18th and my 3 friends received theirs Feb 25th. I checked my shipping info and it said my package was due to arrive Feb 26th, however, nothing came. The next day still nothing came. I check the shipping info again and it still said it was in transit, but there was no updated info since Feb 20th. So, I decided to send an order info request to Forever 21. The response I received was that my order had been returned and that I should call them. Once doing so, I was told that the shipper had returned it and they couldn't tell me why. It took them 10 days and an email from me to realize they never even sent my package! They acknowledged that it was their fault so they could ship the item again at no cost to me (duh it was never shipped the first time I paid), however, could not send my item to me express as per their policy. Additionally, they could not give me a gift card or discount code for their mistake. Also, once they reship the item I will need to call them again to receive the tracking information. This is absolutely the worst service I have ever received without even receiving my package! Basically, don't order from forever 21 unless you want to take non-matching photos with your friends all weekend long. X