T B.

I ordered two bras from here two months ago but they've never arrived and they are not helpful when I make an inquiry. They just tell me to be patient and use their tracking, which shows nothing. It indicates my package hasn't moved in five weeks. I don't know if I'll ever see my money or order again. I guess I can try going through my credit card company to get my money back and hope it works.

I ordered face masks for the entire family and ordered them from Showcase because they said they delivered by FedEx from Toronto. They were price gouging but we needed them immediately so I thought, hey, this is going to be so much quicker than Amazon delivering from China. Wrong! When they didn't show up a month later, I contacted Showcase who refused to cancel my order and do a refund but they did give me a tracking number which indicated that my order was coming from China by regular post! They shipped it to Brampton(where they could have cancelled my order as requested but refused) then FedEx it from there six weeks after I ordered. The masks were miniature, cheaply made and not suitable adult use so a waste of money. On top of that, they make refunds impossible when you complain. When I purchased the items they said they give returns for online orders, then halfway they switched it to store credit good for 30 days when stores aren't even open here, I'm not sure how you change your return policy like that. But you only have 30 days to return product to Brampton for a credit and you have to have a return number to do so, they take weeks to give this to you. Of course returns are at your own expense, if you manage to get it there before the 30 days is up. This should all be illegal. Stay away from this store! By the way, in the meantime I got good quality masks from Costco delivered in five days for half the price.