I ordered 3 items from them. 2 were fine. One was not... I was installing a lace front on a customer. Cut the lace and when applied noticed the scalp was EXTREMELY wide (like someone had plucked it). Unfortunately I could not do the install and had a very unsatisfied customer. I emailed customer service. You could return as long as in same condition. Based on the the situation that was not possible. Offered to send pictures. Good Customer Service would have sent a replacement. You could see from the time it arrived and the time I emailed them (immediately), the wig arrived that way. When I tried to reach them again, no response. First and last time using them.