UPDATES BELOW (Increased rating from 1star to 2star to 3star). Running into a return issue tonight 11/3, so started looking up Lulus.com reviews & found Nicole Ks review on 11/2 on sitejabber.com - Same Exact Thing = TOTAL SCAM! We ordered 4 dresses to choose 1 for Homecoming, promptly returned 3, got an email acknowledging credit for 1 & stating separate emails would be coming as the others were processed. Weve been emailing to follow up with them & theyve just sent this: Unfortunately, we can not refund you to your original form of payment for these item since you did not include them in the return package along with your other returns nor is there proof of weight on the drop off receipt you have provided. We can not refund you for something that has not been delivered back to our warehouse. We truly deeply apologize, we have a strict return policy we have to abide by that states," "We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or lost packages in transit." Please accept this online credit refund for these returns and we would advise that in the future you make sure the weight of your return package is provided on the drop off receipt. Not that these skimpy dresses weigh much, never has this requirement EVER come up before with any other seller! Setting buyers up & reiterating the offer of an online credit refund is obviously an M. O. of this business & will be of interest to the BBB or AG!
UPDATE 11/4: In last 12 hours, we have gone to the drop off location to secure documentation of the weight of package, emailed a photo of that to "Support," and followed up with a phone call to Lulus. Kathryn, in Returns, reviewed and is processing a credit to our original payment method AND issued a 20% discount for use through June (prom season :). She did not think returning in separate packages would solve the issue (Amazon used to have this issue w/ return of rental textbooks-if returned them together, they wouldn't get them all credited!), but did say using a box, instead of the bag the items are shipped in, for returns may reduce potential tampering of the packages arriving back to them. Will update further when transaction is complete...
FINALE 11/7: full credit is posted on original payment method. Rating increased another star. Bottom line=This business needs a procedural overhaul, but we will try them again (product & selection is worth another try :).
Hi TB,
Thanks for taking the time to leave a review. We're happy to hear our in-seat photos were a helpful resource when buying tickets. During the buying process, there should have been a notification that shows your seats will be together. If you'd like us to confirm this for you, we can be contacted directly at hi@rateyourseats.com.
Warm regards