T C.

My company initially engaged LogoDesign360 on September 6,2023, to design a new logo for my company at the advertised fee of $35. I paid this fee but subsequently received a phone call from Mr. Ross Miller, the Head of Operations, informing me that additional service options were available if I upgraded my package for an additional fee of $55. He also made multiple attempts to pressure me into agreeing to a website redesign for an additional cost, each of which I refused. After agreeing to pay the additional $55, I confirmed with Mr. Miller that there would be no further costs, and he assured me that the total provided included everything.

Following this, I was assigned to Mr. Abel Williamson for the logo design. Mr. Williamson, too, attempted to sell a website redesign package multiple times, but I clarified that we were a small company without the budget for such services at that time. I also inquired about any additional fees, and he assured me there were none. After several iterations of the design process, we approved a logo and informed Mr. Williamson accordingly. It was at this point that Mr. Williamson disclosed an additional $400 fee to transfer the rights to the logo to our company – a fee never discussed or mentioned previously. He also pressed us again for a website redesign, bundling it with the transfer fee of $500.

We feel that the imposition of undisclosed fees and the withholding of our completed and paid-for logo until we comply are against fair trade practices. We believe that LogoDesign360 should be investigated for such behavior, as this could be indicative of predatory and unfair trade practices potentially impacting multiple victims.