Ted W.

HIGHLY UNRELIABLE mail service at the Orlando location. Should rename it to roll-a-die-address because it seems like only about 20% of my mail got through to me and its very unacceptable.

My problem is that I have not received multiple checks, a replacement credit card mailed from a bank, and an item mailed from the state MONTHS ago. Occasionally I do receive stuff and its usually 4-8 weeks after the postmark! A few days delay, okay, sure, but weeks?!?! I complained about this and they blamed the post office, but I am not having USPS mail delays at my address nor the replacement mailbox I opened, so clearly the problem is with physicaladdress.

This highly inconvenienced me in multiple ways. Not only did I receive toll-by-mail notices late by over a month past the due date, but I had ordered a customized license plate to be delivered there and it never showed. When I called up the tax collector, they told me their USPS deliver notification said it had been delivered. Where did it go? I had to go back to the DMV and spend two hours ordering another copy and explaining why I never received it. Very frustrating.

Where is the mail going? Well when I went in there to pick up the few pieces of mail that did show up, I noticed multiple huge boxes of mail laying around, and the employees didn't exactly look busy scanning it in when I arrived.

Also problematic:
1. My ID wasn't checked when I picked up the contents of my box, nor my girlfriend's box who I signed up in the beginning.
2. Employees are dressed unprofessionally, one was wearing a cat shirt. Imagine my surprise on the quality of service matching the dress code here.
3. Work week hours 9-5pm are also inconvenient since mail is delivered on Saturdays and not everyone can get away from the office on the lunch hour to do a mail run. I knew that before I signed up, but they should have a Saturday schedule, at least half a day.

Know this: you cannot set up mail forwarding from a CMRA to somewhere else. Another inconvenience for mail that might be in progress.

Physicaladdress offers a good sales pitch, but unfortunately they don't deliver. Pardon the pun.