Teresa B.

See attached photos of Baby Boo Product Shot white dress vs color I received: I am sharing my disappointing experience with a recent purchase. I ordered the Ivory-colored dress for my daughter's bridal shower, as shown in the Baby Boo Product Shot. However, what I received was a Cream/Champagne-colored dress, a significant deviation from the advertised color.
My request for a simple exchange for the correct color was met with a disheartening response. The company refused to acknowledge the error, attributing the difference to lighting variations between studio and natural light. As someone with 20 years of experience in advertising design, I find this explanation inadequate.
Furthermore, the proposed solution of returning the dress at my expense and potentially receiving a Gift Voucher after 35 days is both impractical and unfair. This experience has left me deeply dissatisfied with the company's customer service and accountability for their mistake.