I've been with Ulta for a number of years. I am a diamond customer, meaning I shop quite a bit on their website. I shop mostly online, and sometimes things arrive broken. I contact ulta each time something arrives damaged for a replacement. Recently contacted them and I was told my name is on some kind of list for returning things. This made me so upset because of how often I shop with them. They throw the items in packaging with barely any protection expecting it to arrive intact. My purchases are not free, I paid for something new and that's what I expect to receive. They are the worst at shipping. I will not make diamond again because I've had enough. They are not the only ones, a lot of sellers send out expensive merchandise with barely any protection, and if it arrives broken expect you to accept it and move on. My money my problem, I'm not going to keep damaged items.