I can only rate their internet service and the related help and support. The price of their internet service is far too much and I'm checking out other ISPs.
The customer service is good but somewhat slow, but I give the people 4 out of 5 the actual service as a whole very average and way too expensive. Too many interruptions to services with the slowest response time I've ever experienced from a Customer Service. But when u do get anyone they are usually professional and friendly.
Oh, and their website and sign in are so confusing you have to register for for everything. Right now, I'm juggling 3 bloody passwords just to get it going. Waste my time, will ya?