Terri C.

Very poor customer service. The store manager and customer service do not even return your calls. I purchased a desk and chair with delivery and white glove service from Bob's Discount Furniture on 9/10/23. They were supposed to deliver the desk and chair to my home and put the furniture together for $40 white glove service and $70 delivery. 1st attempt they only delivered the chair ( which had 3 parts to be assembled), the desk was out of stock. 2nd attempt the desk was brought to my home, unpacked and they found out that they had no hardware to assemble the desk with. Twice I had made arrangements to be home for the delivery window time frames and I was totally disappointed with the service so I cancelled the desk. They promised to deliver the items and assemble them together, and that did not happen. Bob's credited me for the price of the desk only. Customer service said that I had something delivered to my home so I had to pay the $70 even though they did not hold up their end of the transaction. I called the Southington store and asked to have the manager call me. Three days no call back. I went back to the store so that I could speak to the manager and explain the situation. She said she would reach out to corporate to try to have the extra charges removed. At this point I only wanted to pay for the chair plus tax since it would be easier to just keep the chair rather than go through a return process. She never called me back but I did receive a credit for the $40 white glove service. I called the manager to ask about the $70 refund for the delivery which was not completed as promised. She has not returned my call and they have not refunded the $70 for the delivery fee. I chose the chair to go along with the desk. I expected to have the items delivered as promised. I was told that with Bob's white glove delivery service and goof proof protection plan I was totally covered and would have a seamless delivery experience. I purchased a mattress at Bedding Barn in Southington that same weekend. I did not have to pay for delivery or white glove service only for the removal of the old mattress. They delivered on the promised day. The Bedding Barn store associates called me to see if I had any questions, the day before the mattress was delivered. The Bedding Barn store called after the delivery to be assured that everything was up to my expectations. Bob's Discount Furniture can't even return your call when you have a problem. In summation "Don't waste your money at Bob's Discount Furniture". There are many retailers that will appreciate your business and keep their promises. The chair cost $149 and I am paying an additional $70 for the delivery of that one item which was supposed to be part of a set. A chair for $149 has cost me $219 plus several hours of my time and frustration at Bob's Discount Furniture service.