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Terry L.

Charleston, SC

Contributor Level

Total Points
80

1 Review by Terry

  • MyUKMailbox

3/5/24

Update (03/05/24):
Its been 26 days and I'm still awaiting the arrival of my package and I paid $61.49 for FedEx. Paid for the shipping on 2/09 and the packaged arrived in Texas on 2/13. On 2/20 I reached out to MyUK and they emailed me back 3 days later, but won't answer the phone or return voicemails. Also called FedEx that same day and they stated the customs documentation was not filled in. They sent me the document I needed to complete, but I needed info from MyUK, who would only respond every 3 days. When MyUK finally responded in email they gave the same info I've been getting from tracking the shipment, but I responded that they needed to do more because they were wrong. They did nothing of the sort so I continued to call and since their phone is automated, I've incurred $65 of international calling charges on my cell. I eventually smartened up and stop pressing option 1 for support and hit option 2 to join and they immediately answered the phone, not a surprise at all. I spoke with Jon Ball, who sent the first email saying "your package is on the way to its destination," and informed him of all the problems. I forwarded the document FedEx sent me to them and they finally completed it and sent it to me and FedEx on 2/28 and I also sent it to FedEx again just to make sure they got it. FedEx has the paperwork, but on 3/5, I'm still awaiting any update on my package. I would say avoid this company, but if you do join, best of luck!

Original Review on another site(02/09/24):
While I do appreciate the service that the company provides as I shop a lot in the UK and Germany, also awesome I got 2 address for the membership price of one, the fees to then forward the packages on to me are way more than I'd like to spend as I'm shopping from each country weekly. That would simply price me out of the service all together.

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