Terry R.

When I signed up with Budgets agent, Bill R (are they all called that? I could not reach him once problems began.), I was extremely leery of giving a cash deposit. Bill told me that once I was in the presence of the movers and could prove my identification with my ID, I would be allowed to pay the 2nd and 3rd portions with a credit card. I was never told this was a "request" or heard later that the "request" was denied. Apparently Budget Van and your shady subcontractor knew this but I, the person who would be paying was never informed I would be made to pay cash for the entire move. Also, Bill told me Budget was a vet-owned company and they were doing my move, not a subcontractor.

A few days before the move while online with your representative, I did an exact inventory of my furniture and # boxes. I repeat an exact inventory, At the time, I had to pay a further deposit because it was "more than they expected". I told them that Bill R had told me I would have a semi moving me and your agent said yes but now I was taking more than 26' room of the semi so I paid a further deposit. He said its understood when they tell people they will have a semi to themselves, I should have understood it is really 26' since that's the largest truck uhaul rents. Huh? How would I have known that?

On the move day, your contractor did not show up though I had been told at signing that the truck was reserved for me. On the next day, 3 insolent young men showed up with one 26' truck. They said I had more than their 26' truck. Wasn't that the point of the inventory and extra deposit? They doubled the price of my move to $15,000 CASH and I would receive my goods in 3 weeks which was expedited according to them. My adult son continued to negotiate with them and I believe got them down to $10,000 but still CASH. I do not have that kind of money around, I don't know anyone who does so the movers said they could not move me and left.

This is a breach on their end of the contract not mine. Now the subcontractors, Speedy Movers blame Budget and Budget blames them and I am the one left holding the bag.

Please save yourself the money and headache and do not use Budget Van Lines or Speedy Movers.