Theresa E.

I placed an order in early December including some Lip scrubs for stocking stuffers. When my daughters and I opened our stockings and opened the lip scrubs to use, the smell of the product was so bad. The oil in the product had gone bad.

Pacifica will not stand behind their 100% satisfaction guaranteed. I have tried to work with their customer service and they will not send out a replacement. I offered to send the product back.

They HAD to know that product was bad. Now looking at the reviews on their website, customers complained that it smelled rancid for at least 2 months before I bought it. And they kept selling the product!

Bad bad bad Pacifica. You should have trashed that product instead of being greedy and trying to make money on products that have gone bad.