Theresa G.

I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. Well-turns out someone stole it or UPS "lost" it. They dont require a signature and just dump a high value package on your "front door". I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. I have never dealt with such horrid customer service. THey dont care about doing whats right by the customers.