Thierry B.

Well, it finally happened to me...
Today was my turn and I got screwed by pick and pulI. After I spent 3 days removing a engine out of a Jeep... forked out money for the entry fees, for the dolly to lift it out and carted that damn thing to the front desk. Then, I was told at the counter that when the engine is taken apart (ie: Head, block, oil pan, pick up tube, air plenum etc.) they charge per pieces. I asked the front desk worker..."how else do you pull an engine out". I mean, I don't expect your front staff to know everything about engine but when I am asked about the head and told its a transmission I realized he was either an idiot of simply under qualified to work there. This amounted to x3 more ($ 650.00). So I told them that I would cart it back in and spend a few minutes to put it back together but then was told that " now that we know you can take it apart... you cant put it back together". I told them this was absurd and did not make any sense. They did not budge...
So I POLITELY asked that either they honor the complete block price or I am throwing it in the dumpster.
I also stated that I did not see that in their policies. I got the " deer in the headlight" look so I all went to the garbage.
I understand that pick and pull is in the business of making money, but it sure would be nice if they didn't try to screw the customer at every corner after stating on the website that "customer satisfaction is their #1 priority".
Needless to say, I am NEVER going back (BTW, I am writing this cool headed). I have been going to the Edmonton location for 38 years and have been a member for quite some time now. I have literally spent hundreds of dollars on a long list of different vehicles but sadly it now comes down to a question of principle..