Thomas C.

NEVER USE THIS COMPANY! We have used their services for few times already. However our recent shipment(worth 2457. 4 pounds) was lost(stolen) in their warehouse. The pick up tracking has shown successful delivery. However after few days we still haven't received the parcels. So we contacted them and asked about the shipping status. Then they told us that they couldn't locate the parcels. They asked for a lot of information about the shipment. Then they spent one week for investigation without any results. They asked us to claim for the loss. And the end result was refund of 50 pound. That's it. It's ridiculous. According to their investigation results, the shipment was lost in their warehouse. Someone (maybe the staff) in their warehouse may have stolen our shipment. And they didn't care about it. The only offer was 50 pounds. If you want to use their services keep in mind that your shipment has got a risk of being stolen in their warehouse!