Starting in December had a problem with our recliner but due to having an extended warranty was not worried. Today we were supposed to have our recliner serviced but no one showed up. Now we must wait another month and hope someone shows up for our next appointment. To bad I took off work today and wasted a whole day waiting just to find out they were not coming out. Why have a warranty if you cannot get the product repaired in a timely fashion. BETTER YET WHY SHOP@ ROOMS TO GO...