Thomas R.

I've been thinking of trading in my present vehicle and was researching it's value. I found this site which offers a vehicle report for $ 1.00. I ordered the report and was subsequently charged $ 28.95 and $ 6.95 again 3 days later. When I called to question the charges the Customer Service rep stated I ordered the "volume package" which I certainly did not order or need. To their credit, they stated they would refund me those charges. For that they get one star towards their rating. Their report didn't contain any information on value and was of not even worth the dollar. My advice is check your credit card statement if you use this service or you may get slammed.

My wife and I have been using H&R Block to prepare our annual returns for years. We had a steady preparer who was knowledgeable and efficient. She retired recently. Our tax situation is very simple normally but this year we had an unusual issue with a gift tax and wanted advice before we made a substantial gift to our son. We scheduled and appointment to discuss the issue in our local office back in July. When we showed up, the office was closed and no one answered the phone. We called Customer Service and got no help whatsoever. We made the gift and another appointment to file our returns early in March. The preparer we were assigned had no idea what forms needed to be filed to report the gift. She told us we would need to speak with a "Level 2" preparer. We made another appointment but soon received an e-mail on March 3rd from the Level 2 person who said she was "looking up for us" about the gift tax and would contact us when she had the answer. Now, as of April 14, we have heard nothing. Fortunately we hired a local CPA for about the same cost as H&R Block. We will NEVER go back to them. They deserve a zero review.

I thought I was booking directly with the hotel at first and got flipped to this site. After I went thru the entire process I was told my credit card declined. I called my credit card company to inquire and they said it was approved and gave me an approval authorization code number. Calling the phone number provided was a complete waste of time. Their rep was clueless and had a heavy accent which made communicating difficult. What's worse, she would not even attempt to check into the problem offering me dumb excuses like maybe the room was booked and no longer available. When I asked to speak to a supervisor I was placed on hold for over an hour before I finally gave up. I will have my credit card company deal with these crooks. If I could give this company a zero review I would.