Thomas S.

I highly recommend reconsidering before engaging in any transactions with Handy/Angi. Our experience with their Haul Away Service, arranged through Walmart, left much to be desired. Despite Walmart indicating that the service was complimentary with a mattress purchase, the "professional" sent by Angi exploited the situation, demanding an extra fee under the pretext that King size mattresses were not covered. He insisted on a $60 payment, asserting that this was a discounted rate from the supposed standard $120, and warned of potential additional charges if the mattress was returned to Walmart.

To add insult to injury, the service provider urged me to approve an extra 1 hour and 45 minutes of comp time, even though the entire job took a mere 5 minutes, during which I assisted in loading the mattress. Following this incident, I reached out to both Walmart and Angi, and both agreed that such charges were unwarranted. While Angi committed to refunding the haul away fee, they refused to reimburse the $60 paid to their "professional."

Despite numerous attempts through calls and emails, it appears that Angi lacks concern for their customers, casting a shadow over their business values. I strongly discourage anyone from availing of their services to avoid falling prey to such deceptive practices. What's particularly concerning is that the individual responsible for this incident is still permitted to offer services in our residence, highlighting a lack of accountability. Instead of terminating his employment, Angi chose to let him continue, potentially scamming the next unsuspecting customer.

Moreover, the frustration was exacerbated by the offshore customer service, making communication with Angi even more challenging. Conversations with representatives in India, following a repetitive script, added to the overall dissatisfaction with the company's handling of the situation. Angi should strive for improvement in both service transparency and customer support, and reconsider the impact of their business practices on consumer trust.