I have purchased items from this company a number of times. I find the items made of good quality materials and like the fact that they usually not made in China. The customer service unfortunately is abysmal.
I purchased a shirt from them. After not that many wearings and washings almost every button on the shirt broke into pieces and rendered the shirt unwearable. I called customer service three times. The first time I was promised a return call which never came. The second time the representative told me she'd see if any replacement buttons might be available, but couldn't guarantee anything...nothing showed up. The final time I called, when I finished explaining the problem I found the agent had put me on hold mid conversation. I waited several minutes but he never returned.
I don't believe I have ever experienced such dismissive arrogant customer service with a company before, especially one that obviously considers itself elite.