Thurston T.

This has been the WORST experience I have ever had with any company in my life. I ordered a dress off of MackTak in April; however, it didn't fit me. I emailed them to return it, and they were extremely reluctant for me to return the item (e.g. Offering exchanges and so-on). I said I don't want the dress and they said I have to return it in a week and that the will only give me an 85% refund. I did as they said; however, they still have not yet to refund me. I've been going back and forth over email and on the phone getting the same run-around. They even stopped answering my phone calls. They have been repeatedly been saying it's already been "processed". Finally today, I received an email from them saying there was an error on their side, and that they have reprocessed the refund (only 85%). Of course, it's still not in my bank account because this company is extremely incompetent. They didn't even have the decency to give me a full refund even after FOUR months. They held the client (me) to a ridiculous standard of returning a dress within a week; however, they don't hold themselves to the same standard (it's been four months). This is an extremely unethical company. I returned the dress, they resold it, and kept my money. They are liars, stealers, and cheats. Please AVOID at all costs.