I placed an oder for custom glassware for our upcoming wedding, and customer service is horrible! I was under a tight time line and it has taken over 4 days to communicate back and forth with this company. I have requested rush shipping and they have STILL not contacted me so I can pay the additional charges and confirm the order! Now time is running out and I won't be able to have anything! Terrible customer service, and stay away if you are in a hurry for anything!