Tiffany N.

Was charged a copay I was not informed of when making my order (that was previously covered in full)... until I recieved two automated calls that sounded like a scam from a number that did not show up when searched for on google. When I finally had time to call I was told I did indeed owe money and it had been 2 months and at a total of 90 days my debt would be sent to a collection agency.

Matter was not helped with I asked for a full name or ID from the representative and was told that she could only give the first letter of her last name and did not have an ID #. Twenty minutes later talking to a manager (as I was having a hard time paying online and did not fill comfortable giving my card information to someone without a full last name or ID#) and wait wait WAIT everyone has an ID# according to the manager...

Will never return to express-scripts and if ever brought up will discourage their use. DO NOT recommend express scripts under any circumstances.