Tiffany V.

Very disappointed in the service that I have received from this company. In the beginning of May I submitted my daughters pictures; once I was contacted for further information I was sent an invoice which I paid immediately. After my payment was received I didnt receive any further information and I had to continuously call and contact your company until I was given an appointment for a photography session.
When I spoke to a pleasant young lady over the phone I asked her if there was anything I needed to bring, other than the two spring/summer outfits, being that my baby was only 5.5 months old and did NOT sit up. She advised me that the photographer would come PREPARED and that she would have props. In addition, she asked me if there was a specific time frame that I would prefer being that the baby was small and she wanted to take her naps and feeding schedule into account. I thought that this was a very great idea and I told her that 12 noon would be best. She was kind enough to give me that time slot for May 27th.
The email clearly requested for us to be on time! However, come May 27th all of a sudden there was a time confusion (even though my email confirmation included that time) where the photographer thought it was for 12:30pm. We patiently waited and waited until she showed up almost at 1:30 pm. A whole hour and half late. By the time we got started baby was already cranky, hungry and sleepy.
In addition, she did not bring any props to sit my baby on or for my baby to lean on. Luckily I always carry two or three blankets that I was able to use to sit her on. Our photoshoot location was Columbus Circle where a lot of people walk by and which is very dirty. So the plan was to sit my small baby on the floor!?
Im not quite sure how experienced she was because she kept trying to sit my baby up although I specifically told her and the person who set up the shoot, as well as Jessica that day, that she did not sit up for long periods of time. This is a milestone that is reached after 6 months of age! If you look at the first pictures the photographer took you can confirm this information.
Had anyone told me that this was the plan and she would not bring anything I could have brought a Boopy or something to lay or sit her on. Furthermore we could have simply waited another couple of weeks!
Then we decided to take it to the park and see if we had better luck and because I no longer wanted my baby on the dirty floor as she kept falling over.
Please lets keep in mind that this is a small infant who does not have all of her immunizations or immunities.
As my child began to get fussier and fussier I suggested to lay her on her back because she would enjoy that position and laughs a lot like that. I think any photographer with experience working with babies would know that at this age that is their most confident and comfortable position. At this point she was able to get a few better shots before the baby got completely uncooperative.

Needless to say that I left quite disappointed. Shortly after I was contacted by Jessica who spoke to me and reassured me that if the pictures didnt turn out well we could redo them.

At the same time I spoke to her about my Nephew. We spoke about scheduling a shoot and shooting in the following couple of days. After finally being able to schedule the shoot, Jessica also took more pictures of The baby being that by then two weeks had gone by she was able to sit up unassisted. At this point i have already spent $620. $310 for each childs photoshoot plus has and tolls a total of $700.

I was told that I would be receiving bother of pictures in the next couple of days. Usually the turn around time is two weeks which had already passed for the baby.

On Monday the 19th Jessica advised me that she was experiencing a delay and that the pictures would be sent between that day Monday and Weds. Well today is Thursday the 22nd almost a month from the day that we shot my daughter pictures and I have yet to receive anything.

I Will also be reporting her to the better business bureau.
Shame on you, girl.