I could have purchased a 3rd ticket for what their service fee cost. $18 per ticket is ridiculous. They say their service fee is to maintain their website and excellent customer service... but almost $40 in service fees on two tickets is not really screaming customer service... but that's just my opinion. That being said, my tickets were sent almost immediately to my email account and in my hand within 2 minutes of the order. Doesn't anyone send a hard ticket anymore? I miss a good old ticket stub for my collection.