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When you write to their customer service each and every response is the SAME. They must not really any human being reading the emails.
The product - Kearney is OK but when I have a question on a reorder all I get is the same canned response.
I'm going elsewhere.
Tip for consumers:
I'm taking my business elsewhere as this company is basically a Virtual Marketing Magnet for the owner. They could careless about the consumer.
Products used:
Kearney
Tim A.'s review of Kintsugi earned 2 Very Helpful votes
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Hello Tim. My name is Amber, I am with Kintsugi. I deeply apologize for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our service teams to better our customers experiences in the future. We hope you give us another shot. If you ever have any questions, please do not hesitate to reach out. My email is amber@kintsugihair.com. Have a nice day.