They sell items that are "in stock", but then they make you wait 2 months to get the products. Then, they don't deliver it, and expect you to pay them for absolutely nothing.
Steer clear.
Tip for consumers: They sell items that are "in stock", but then they make you wait 2 months to get the products. Then, they don't deliver it, and expect you to pay them for absolutely nothing.
Hi Tim, thank you for bringing this to our attention.
I apologize that we didn't provide a satisfactory service here. I cannot provide information on your specific order without a full name or order # to look it up, but I can provide some insight on our stock and backorder process.
All of our products are marked as either "In Stock", "Only # Left In Stock", or an estimated shipping date is provided when a product is not currently in stock but is on order. That estimated shipping date is based on information provided by the manufacturers. If you order a product that wasn't in stock, we follow up the same or next day with an email alerting you that your order contains a backordered product, and you can cancel or modify your order if you decide you no longer want the product.
If you ordered an in stock item that you were then notified was backordered, either another customer placed an order right before yours, or there may have been a glitch in our inventory system. Both of these are admittedly quite rare as our on-site inventory is constantly updated without much delay, but are possible depending on how long the checkout process takes.
We do sincerely apologize for any issues or miscommunications with our stock, and our customer service team is available to answer any more questions.
Tim Has Earned 4 Votes
Tim B.'s review of BatteryJunction earned 4 Very Helpful votes
Hi Tim, thank you for bringing this to our attention.
I apologize that we didn't provide a satisfactory service here. I cannot provide information on your specific order without a full name or order # to look it up, but I can provide some insight on our stock and backorder process.
All of our products are marked as either "In Stock", "Only # Left In Stock", or an estimated shipping date is provided when a product is not currently in stock but is on order. That estimated shipping date is based on information provided by the manufacturers. If you order a product that wasn't in stock, we follow up the same or next day with an email alerting you that your order contains a backordered product, and you can cancel or modify your order if you decide you no longer want the product.
If you ordered an in stock item that you were then notified was backordered, either another customer placed an order right before yours, or there may have been a glitch in our inventory system. Both of these are admittedly quite rare as our on-site inventory is constantly updated without much delay, but are possible depending on how long the checkout process takes.
We do sincerely apologize for any issues or miscommunications with our stock, and our customer service team is available to answer any more questions.