Tim C.

Avoid this company! I placed a ~$50 order with them on November 11th. After two weeks I hadn't received my order or received any updates from them, so I went to check the order status. I noticed that it still just said "Order Received" and made no indication that it had shipped. So I e-mailed them, to which they replied with an apology for the delay and told me that they would check the status and follow up by the end of the day. The next day I received an e-mail saying that my order status had changed to "Shipped via USPS". Another two weeks later I still hadn't received anything. By that time it was a month since I originally placed the order. I e-mailed them again, to which they replied that I needed to wait another 14 days before they would start an "investigation with USPS". I responded for clarification to their instructions because I had ALREADY waited more than 14 days since the order had said it shipped. I didn't receive a response. It is now January 16th, over two months from the original order date. I e-mailed them again this morning, recapping my correspondence with them and requesting a refund. I made sure to tell them that if my refund is denied, that I will be disputing the charges with my credit card company. I have not heard back yet, but I hope this goes more smoothly than it did with some of the other reviewers' experiences.